Last Updated: October 30, 2025

This Distributor Privacy Policy sets out the types of personal information that, as an independent Herbalife Member, I collect about my customers, prospective customers and visitors to my website(s) and application(s), and the purposes for which I use that information. Any changes to this Policy will be posted on this site. Please note that this Policy only applies to data collection on my customer-facing websites and applications where this Policy is posted, such as my personalized website and/or application on HerbalifeOne, to personal information you make available to me, such as data you share in connection with Pro2col, and my activities related to your personal information. I am the data controller of this information and I may be reached using the contact information posted on the website and/or application.

This Policy does not apply to Herbalife International of America, Inc.’s and its affiliate entities’ (collectively, “Herbalife”) collection or use of personal information. Please note, Herbalife is providing the technical infrastructure of my personalized website and/or application Herbalife and other authorized third parties collect information about you on the website and/or application, including information collected about your device and use of the website derived from cookies and other tracking technologies. This information is handled in accordance with the Herbalife Privacy Policy, which you can access via the Herbalife Privacy Policy link located at the bottom of my website.

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What information might be collected by me?

Information that I collect directly from you includes your name, email address, phone number, mailing address, and billing information; for example, when you fill out a form to request information about the Herbalife products that I distribute or when you submit information to make a purchase on my website.

To the extent you participate in competitive challenges, such as weight loss challenges, body transformation challenges, or marathons, your participation is voluntary. When you participate in such competitive challenges, I collect additional information directly from you, including your photo, team created (if applicable), status (active/inactive), and other team information, as well as the information that you enter about you and your team’s weight, height, BMI, body measurements, sleep, nutrition, weight loss results, weight loss statistics, reports and insights. Some of this personal information may reveal health information and, therefore, be sensitive data in some jurisdictions.

When you use certain Herbalife products or services, such as Pro2col, I may collect additional information if you choose to share it with me, which could include health-related data like wellness scores, goals, bodily functions or characteristics, and physiological or biological measurements.

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What is the lawful business purpose for collecting this information?

Through my websites and apps, I collect personal information for the following legitimate business purposes:

• To prepare and perform an agreement with you, including:

  • to process your product orders;

  • to deliver or arrange delivery of your products;

  • to provide you with advice and follow-up services;

  • to handle product returns or warranty claims; and

  • for payment purposes;

• To meet my legal obligations, such as:

  • for accounting and tax purposes;

  • to conduct product call-back operations; and

  • to respond to requests for information by competent public bodies and judicial authorities.

• For my legitimate business purposes, such as:

  • to allow me to fulfil my obligations toward Herbalife, including obligations under the Herbalife sales and marketing plan;

  • to resolve any queries you may have;

  • to improve my services to you and to protect the integrity and security of my services;

  • to conduct quality checks;

  • to enforce Herbalife’s Independent Member Rules of Conduct and my, or Herbalife’s rights;

  • to organize a defenSe of any legal rights I may have; and

  • to provide you with information and advertising about Herbalife’s products, my services, and special offers.

I take reasonable measures to ensure that the interests I pursue are balanced with your interests.

• On the basis of your consent:

  • to process your personal information, including sensitive data, in connection with competitive challenges, in particular: to allow you to participate in related activities, to provide you with products and services that are related to the challenges (including responding to your questions and providing other support services), to generate statistics, reports and insights, and to understand and improve the challenges and the use of Herbalife® products and services; 

  • to process your personal information, including sensitive data, in connection with your participation in surveys, including developing recommendations tailored to your goals and responses to survey questionnaires; and

  • to process your personal information, including sensitive data, in connection with your use of certain other Herbalife offerings like Pro2col, to provide you those services, including personalized support and celebrating your progress; and 

  • to process your e-mail address or telephone number in connection with my marketing activities of Herbalife® products and services and related products and services.

You can withdraw your consent at any time by letting me know directly using my contact information provided on my website and/or application, or, in the case of marketing communications, by following any opt-out instructions that I may provide in the communication.

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How long will I retain this information?

I retain your information only for as long as required for the purposes for which it was collected or as required or permitted by applicable law. When you enter into a relationship with me, I will retain your information for the duration of our relationship, plus a reasonable period to comply with the applicable statute of limitation periods and records retention requirements under applicable law.

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How is this information protected?

Administrative, technical and physical safeguards are implemented to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

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With whom do I share your personal information?

Your personal information will be shared with:

• Herbalife for the purposes of product order fulfilment and shipment in some cases, operating the business and its websites, quality checks, generating analytics, reports, insights and recommendations, compliance with relevant laws, and the administration of its sales and marketing plan. I also share personal information I collect with Herbalife upon request for audit purposes, including Herbalife’s auditing sales by contacting a limited number of customers to confirm the sale;

• My professional advisors such as accountants and tax advisors;

• Other vendors who help me manage my Herbalife business, such as email delivery services, app and website developers and other technology providers; 

• Logistics service providers;

• Other Herbalife Members (Distributors) under the Herbalife sales and marketing plan; and

• Other parties as required by law, or to comply with a subpoena, legal proceedings, or similar legal or judicial process or arbitration, including disclosure to authorized third party auditors or governmental authorities, or to investigate or prevent fraud.

Herbalife will use the information I provide to them in accordance with its privacy policy. To learn more, please visit the Herbalife Privacy Policy link located on the bottom of my website.

If you are a California resident, you may be able to request information about third parties with whom I have shared your personal information for those third parties’ direct marketing purposes by contacting me using the contact information provided on my websites and/or applications.

If you have additional questions about this Policy and my practices, or if you have complaints about my use of your personal information, please contact me as described below.

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How will you know if this policy is updated?

This policy may be amended from time to time. I recommend that you visit my website and/or application periodically to be aware of the latest version of this policy.

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Additional information for EEA, Switzerland, and UK

The information in this section applies only to the extent that European Economic Area (“EEA”), Swiss, or United Kingdom (“UK”) data protection applies to my processing of your personal information.

You may have the following rights, subject to conditions under applicable data protection laws, which you may exercise by contacting me using the contact information provided on my websites and/or applications:

• Right to Access: The right to obtain confirmation whether I am processing your personal information and related information, as well as the right to obtain a copy of your personal information.

• Right to Data Portability: The right to receive your personal information you have provided to me in a structured, commonly used and machine-readable format. 

• Right to Rectification. The right to request the rectification of inaccurate personal information and to have incomplete data completed. 

• Right to Objection. The right to object to the processing of your personal information in certain cases.

• Right to Restrict Processing. The right to request that I restrict the processing of your personal information in certain cases. 

• Right to Erasure. The right to request that I erase your personal information in certain cases. 

• Right to Lodge a Complaint. The right to lodge a complaint with a supervisory authority in the country where you reside or where the conduct that is the subject of the complaint occurred. 

• Right to Refuse or Withdraw Consent. In case I ask for your consent to process your personal information, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any processing of your personal information that occurred prior to the withdrawal of your consent will not be affected. 

• Right to Not Be Subject to Automated Decision-making. The right to not be subject to a decision based solely on automated processing and to be given more information about why any such decision was made. 

• I will retain your personal information as described in the “How long will I retain this information?” section above. If you would like to know more about the retention periods applicable to your personal information, you can contact me using the contact information provided on my websites and/or applications. 

Some of the recipients described in the “With whom do I share your personal information?” section above may be located in countries that do not provide an adequate level of data protection as defined by EEA, Swiss, and UK data protection law. I transfer personal information to these recipients using an acceptable data transfer mechanism, such as the EU and/or UK Standard Contractual Clauses, on the basis of permissible statutory derogations, or any other valid mechanisms. You can reach out to me using the contact information provided on my websites and/or applications for further information on how I transfer personal information or, where available, a copy of the relevant data transfer mechanism.

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How will you know if this policy is updated?

This Policy may be amended from time to time. I recommend that you visit my website and/or application periodically to be aware of the latest version of this Policy.

 

How can you contact me?

You may contact me by using the contact information provided on my website and/or application.